Refund Policy

Last Updated: January 2025

            Simple Summary: Try Borifyme free for 30 minutes with no credit card required. Premium subscriptions can be cancelled anytime, and you'll keep access until the end of your billing period. We do not offer refunds on completed billing cycles.
        

1. Free Trial Period

We want you to be confident that Borifyme works for you before you commit to a paid subscription. That's why we offer:

3 free audio tracks (approximately 30 minutes each)
No credit card required to access free content
Unlimited time to test the free version

We strongly encourage all users to thoroughly test the free version before upgrading to ensure our service meets your needs.

2. Subscription Billing

Borifyme premium subscriptions are billed on a recurring basis:

Monthly Plan: Billed every month on the date you subscribed
Annual Plan: Billed once per year on your subscription anniversary

All subscription fees are charged in advance for the upcoming billing period.

3. Cancellation Policy

You have complete control over your subscription and can cancel at any time. Here's how cancellations work:

How to Cancel:

Log into your account at borifyme.com
Go to Account Settings → Subscription
Click "Cancel Subscription"
Or email us at contact@borifyme.com

What Happens After Cancellation:

Your subscription will not renew for the next billing period
You will NOT be charged again
You will retain full access to premium features until the end of your current paid period
After your paid period ends, you will revert to the free tier

Example: If you subscribe on January 1st for £3.99/month and cancel on January 15th, you will continue to have premium access until January 31st. You will not be charged on February 1st, and your account will revert to the free tier.

4. Refund Policy

No Refunds on Completed Billing Cycles:

Due to the digital nature of our service and the ability to access all premium content immediately upon subscription, we do not offer refunds for completed billing cycles. This includes:

Partial months of service
Unused portions of your subscription
Changes of mind after subscribing

Why We Have This Policy:

Unlike physical products that can be returned, digital content cannot be "un-consumed" once accessed. Our free tier exists specifically to allow you to test the service risk-free before purchasing. This policy is standard for digital subscription services (similar to Netflix, Spotify, and other streaming platforms).

5. Exceptions and Special Circumstances

While our standard policy does not include refunds, we may consider refund requests on a case-by-case basis in the following exceptional circumstances:

Technical Issues:

If our service experiences extended outages or technical problems that prevent you from accessing premium content
If there are billing errors or duplicate charges

Billing Errors:

Unauthorized charges
Charges after you've cancelled your subscription
Incorrect charge amounts

How to Request an Exception:

If you believe you qualify for a refund under exceptional circumstances, please contact us at contact@borifyme.com within 48 hours of the charge with:

Your account email address
Transaction date and amount
Detailed explanation of the issue

We will review your request and respond within 5 business days. Approval of refund requests is at our sole discretion.

6. Promotional Offers and Discounts

Promotional pricing, discounts, or special offers:

Apply only to the initial billing period unless otherwise stated
Subsequent billing periods will be charged at the standard rate
Cannot be combined with other offers unless explicitly permitted
Are non-transferable and non-refundable

7. Price Changes

We reserve the right to change our subscription prices at any time. However:

Existing subscribers will receive 30 days' notice before any price increase
Price changes will not affect your current billing cycle
The new price will apply from your next renewal date
You can cancel before the new price takes effect if you don't wish to continue

8. Failed Payments

If a subscription payment fails:

We will attempt to process the payment multiple times over several days
You will receive email notifications about the failed payment
If payment cannot be processed, your subscription will be cancelled
You will retain access until the end of your already-paid period
You can resubscribe at any time by updating your payment method

9. Downgrades

If you wish to switch from an annual plan to a monthly plan, or make any other changes to your subscription tier:

Contact us at contact@borifyme.com
Changes will take effect at the end of your current billing period
No refunds will be provided for the remaining time on your current plan
You will continue to have access to your current tier until the change takes effect

10. Consumer Rights (UK)

Under UK consumer protection law, you may have additional rights:

Distance Selling Regulations:

Normally, UK consumers have a 14-day "cooling off" period for online purchases. However, for digital content that is supplied immediately (like our premium audio tracks), this right does not apply if you have given your express consent to immediate access and acknowledged that you lose your cancellation right.

When you subscribe to Borifyme Premium, you explicitly agree to immediate access to all premium content, which waives your standard 14-day cancellation right under distance selling regulations.

Faulty Service:

If our service is faulty or not as described, you may be entitled to a repair, refund, or price reduction under the Consumer Rights Act 2015. Please contact us immediately if you experience persistent technical issues.

11. Payment Processing

All payments are processed securely through Stripe, a PCI-compliant payment processor. We do not store your complete payment card details on our servers.

For questions about payment processing or charges that appear on your statement, please contact contact@borifyme.com.

12. Contact Us

If you have any questions about this Refund Policy, billing, or your subscription, please contact us:

Email: contact@borifyme.com

Response Time: We aim to respond to all inquiries within 1-2 business days.

13. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Bottom Line: Try Borifyme free with no risk. If you upgrade and decide it's not for you, cancel anytime and you'll have access until the end of your paid period. We believe in transparency and fairness in all our billing practices.